A: Select - Swipe - Return. Browse through the movie inventory. Select the title you want to rent. Select Buy or Rent. Swipe your credit card and take your movie. To return a rented DVD, Push Return and place the DVD in the return slot.
A: The new releases are updated weekly and available every Tuesday, which is the national release date.
A: The machine accumulates charges PER NIGHT, PER DVD, plus tax. The customers credit or check card is charged when the DVD is returned.
A: Connections, our kiosk management software, includes this feature for registered members, enabling them to make reservations online.
A: The kiosk and the website adhere to very high PCI compliancy standards. The cardholder’s credit card information is not stored on any server or kiosk hard drives, and all communication is in 128-bit encryption. This means that card validation codes or full contents of cardholder data are not required or stored by DVDNow. All transmission of sensitive cardholder data is encrypted through the use of SSL encryption. DVDNow has a full security incident response policy implemented, and there has never been a security compromise.
A: The kiosk does not print out receipts. A customer can download a receipt from the operators website, or they can enter their email address and a receipt will be emailed after the rental is returned.
A: Yes, the owner operator has a variety of different options. There is Calendar based pricing which provides an option to over-ride the default rental fees on a specific day of the week. There is also Flexible pricing that provides the owner operators to set different rental fees for Blu-ray or games.
A: Yes. We are here to offer advice and support on all aspects of your business and we can advise you based on your market and location type.
A: The kiosk and the software allow the owner operators to provide different media such a Blu-ray and games with different rental fees from regular DVDs.
A: Rentals from self-service DVD kiosks in the United States now exceed those from traditional brick and mortar video rental stores. In fact, kiosk rentals currently represent over 1/3 of all rentals. This is an industry that is seeing steady growth and consumers are pulling DVDs out of kiosks in record numbers.
Q: With Redbox going up everywhere, how hard will it be to find my own locations? Do most stores already have a contract with Redbox?
A: Redbox is primarily targeting the large national or regional big box stores. There are a lot of opportunities that exist where Redbox would not consider. In fact we are contacted daily by companies that have been declined by Redbox.
A: Please register for our one of our online meetings intended to assist you in making an educated investment decision and to answer any questions you may have. You can register by clicking here.
Q: I am very interested in getting into this business, and I would like to understand what the start up costs are?
A: The best way to understand more about the business and the start up costs is to participate in our online Business Ownership Webinar. It is free to attend. You can register by clicking here.
A: The DVDNow Kiosk is covered with a One Year parts and labor warranty. This is not to be confused with our support, which we provide for as long as you own the machine. Extended warranties are also available.
A: Yes, the kiosk also comes with a host of software tools that will give you full control of your kiosk and your business. You can run a variety of reports that show what titles and types of titles are most popular. Additionally, you can import that data into other data management systems such as Excel or Quicken. Our system is fully automated even to the point of tracking late returns and charging the customer a late fee! This means potentially hundreds of dollars a month in automatic late fees. If a movie is not returned it is simply sold to that customer at a profit—automatically!
A: There are a limited number of companies who supply the movies for the entire DVD rental industry including Blockbuster and RedBox. As a DVDNow Distributor you will have access to these companies at industry pricing to pre-order your new releases. However, as the owner of the kiosk, you are free to purchase movies from any source. New Release DVD shipments from the distributor are typically delivered 5 days prior to a Tuesday release.
A: If you are working with one of the DVD distributors, you will have access to tools to help you make decisions on purchases. There is also a representative that can suggest what to buy and what not to. Typically, we recommend that you stick to purchasing only new releases for your kiosk. Over time you will understand what your customers want to see and you can load accordingly.